FAQ's

Check most frequently asked questions here, if you still need help then please contact us at owlboxvintage@gmail.com.

Shipping Within US (excluding Alaska & Hawaii)

USPS       Orders over $150 ship free | Orders under $150 ship based on total order weight

  • We ship from sunny California.
  • We process orders in 1-2 days (excluding weekends & holidays) however, most orders ship same day!
  • Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam folder or contact us for confirmation. 
  • If you need assistance with your order, please contact us immediately at owlboxvintage@gmail.com. We will not be able to make changes to your order after it has shipped. 

 

All Annie Sloan Products are non refundable unless the item(s) arrives damaged.  This is customary in the industry. We want to make sure you receive product that has been shipped new to us and one time to you.  That is how we keep strong quality control.  

You may return all other new, unopened items within 14 days of delivery for a full refund (online/shipped orders only). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

See our full policy in the footer of our home page. 

Customer Service please email us at owlboxvintage@gmail.com
We are here to help! For quickest response, email, and we will get back to you as soon as we can ~ rachel + gail

The Owl Box
131 W. 10th Street
Tracy, Ca  95376
209-830-0796

 

 

We're here to help! Asking questions is encouraged!! We've been selling Annie Sloan Chalk Paint® for over 13 years and love "talking paint". And, we've been selling Iron Orchid Designs for over 3 years. So, feel free to ask our experts questions about your projects...the quickest way to reach us is to email owlboxvintage@gmail.com. We will get back to you as soon as we can.  Happy painting & crafting :)